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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Petersburg · Job Posted June 02, 2026
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Job Description

We are looking for a Customer Service Representative to support a high-volume onboarding initiative in Virginia. This contract position will focus on assisting a large number of new residential customers through inbound phone interactions, providing a helpful and detail-focused experience during account setup. The ideal candidate is comfortable handling a fast-paced call environment, gathering customer details accurately, and entering information with strong attention to detail.

Job Responsibility

  • Manage a steady flow of inbound customer calls, typically handling a high daily call volume with efficiency
  • Guide new customers through the onboarding process by collecting required personal, service, and billing details
  • Accurately enter customer information into company systems and verify records for completeness and correctness
  • Explain account setup steps clearly and respond to questions in a courteous, service-focused manner
  • Use reference materials and process guides to ensure consistent and accurate customer support
  • Partner with internal teams, including marketing, to support outreach efforts tied to new customer enrollment
  • Maintain organized and detailed records of customer interactions and completed account setups.

Requirements

  • Previous experience in a call center or customer service environment
  • Ability to manage a high volume of inbound calls while maintaining quality and professionalism
  • Strong data entry and order processing skills with careful attention to accuracy
  • Comfortable collecting and confirming customer information such as names, addresses, and billing details
  • Clear verbal communication skills and a customer-focused approach to problem solving
  • Ability to follow established procedures, job aids, and support documentation
  • Proficiency with basic computer systems and navigating multiple screens during customer interactions.

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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