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Randstad · Customer Service

Customer Service Representative

Malaysia, Kuala Lumpur 4000.00 - 6000.00 MYR / Month · Job Posted July 05, 2026

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Job Description

You will deliver high-quality support during designated shift hours to ensure seamless operations and exceptional service delivery for international markets. Manage incoming requests and coordinate with technical groups to resolve urgent service needs. Support team members by balancing workloads and assisting with complex case escalations. Document customer interactions accurately within integrated communication platforms and database applications. Guide passenger safety queries with empathy and clear instructions to mitigate high-risk situations. Facilitate detailed shift updates to securing uninterrupted operational continuity across time zones.

Job Responsibility

Deliver high-quality support during designated shift hours to ensure seamless operations and exceptional service delivery for international markets
Manage incoming requests and coordinate with technical groups to resolve urgent service needs
Support team members by balancing workloads and assisting with complex case escalations
Document customer interactions accurately within integrated communication platforms and database applications
Guide passenger safety queries with empathy and clear instructions to mitigate high-risk situations
Facilitate detailed shift updates to securing uninterrupted operational continuity across time zones

Requirements

Prior experience working within a contact centre environment or customer support facility
Proficient communication capabilities to manage international customer queries effectively
Familiarity with enterprise telephony systems and customer relationship databases
Ability to work consistently within shift rotations spanning afternoon to early morning hours
Relevant educational qualification such as a diploma or an equivalent professional certification

Randstad - All Job Offers

4000.00 - 6000.00 MYR / Month · Kuala Lumpur

Customer Service Representative

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