Customer Service Representative Job at Robert Half (Portland)

Customer Service Representative

Robert Half

Location:
United States , Portland

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We're looking for a motivated Customer Service Representative for our client in Portland, OR. Within this role you will be responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is responsible for accurate and prompt processing of customer orders and full order life cycle management: order processing, order management, order changes, cross collaboration required for order fulfillment, and leading all order related communication to the customer.

Job Responsibility:

Creating a positive customer experience by providing timely communication based on customer needs
Accurate and prompt processing of customer orders and full order life cycle management: order processing, order management, order changes, cross collaboration required for order fulfillment, and leading all order related communication to the customer
Efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer
Verifying all shipping, billing, pricing, and purchase order information
Entering special instructions related to orders, customer requests/code maintenance, and notes
Updating customer files with quoted pricing, new items, address changes, delivery instructions, etc.
Communicating and providing necessary support to sales staff while in the field
Regularly communicating with internal and external customers on various issues
Operating as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary
Auditing customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders
Documenting and resolving customer complaints
Processing customer product returns in a timely manner and in accordance with prescribed and documented procedures
Ensuring Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures

Requirements:

2+ years of experience in Customer Service or similar discipline
Must have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills
Excellent interpersonal skills with a passion for collaboration
Skilled at working in a fast-paced, deadline-driven environment to prioritize heavy workload and multitasking
Dedication to teamwork, customer satisfaction, and results
Excellent written/oral communication skills
Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools

What we offer: