Customer Service Representative, Robert Half

Robert Half

Location:
United States, Minneapolis

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. In this Contract-to-permanent position, you will play a vital role in ensuring customer satisfaction by addressing inquiries and resolving issues efficiently. This role is ideal for individuals who excel in communication and thrive in a fast-paced environment.

Job Responsibility:

Respond promptly and professionally to customer inquiries regarding subscriptions, digital products, and website support
Direct customers to relevant departments or teams to address specific concerns
Conduct outbound calls to update customers about their account status and auto-renewal information
Collaborate with internal teams, including marketing and support, to enhance overall customer experience
Strive to meet individual and team call quotas while achieving retention goals
Adhere to established communication protocols and company guidelines in all interactions
Maintain a customer-centric approach to deliver solutions that ensure satisfaction

Requirements:

Proven experience in call center customer service or a similar role
Strong skills in handling inbound and outbound calls
Familiarity with order entry systems and processes
Exceptional written and verbal communication abilities
Ability to work collaboratively with cross-functional teams
Adept at managing multiple tasks in a fast-paced setting
Commitment to providing exceptional customer support

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
October 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Representative