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Brook-St Hiredonline Logo Brook-St Hiredonline · Customer Service

Customer Service Representative

United Kingdom, Chesham 28500.00 GBP / Year · Job Posted July 13, 2026
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Job Description

Working as part of a busy internal sales team, you will play a key role in driving sales and delivering excellent customer service: Identifying opportunities to increase customer spend and fill product gaps; Building strong relationships to encourage repeat business; Managing inbound calls and responding to customer enquiries; Processing orders, returns, and pro formas accurately; Providing pricing, stock, and delivery information; Handling customer queries and complaints in a professional manner; Working towards individual and team KPIs and sales targets

Job Responsibility

  • Identifying opportunities to increase customer spend and fill product gaps
  • Building strong relationships to encourage repeat business
  • Managing inbound calls and responding to customer enquiries
  • Processing orders, returns, and pro formas accurately
  • Providing pricing, stock, and delivery information
  • Handling customer queries and complaints in a professional manner
  • Working towards individual and team KPIs and sales targets

Requirements

  • Previous experience in customer service or internal sales
  • Strong sales mindset with a proactive approach
  • Excellent communication skills (written and verbal)
  • Confident telephone manner with a customer-first attitude
  • Ability to multitask and prioritise in a fast-paced environment
  • Strong IT skills, including Microsoft Office
  • Quick to learn new systems and processes
  • A team player who can also work independently

What we offer

  • £28,500 base salary
  • Quarterly bonus scheme (up to 5% per quarter / 20% annually)
  • 25 days holiday plus bank holidays
  • Hybrid working (2 days from home after probation)
  • Free on-site parking
  • 6% employer pension contribution
  • Life insurance (4x salary)
  • Ongoing training, support, and career development
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