Customer service representative, Randstad

Randstad

Location:
Canada, Montréal

Category:
Customer Service

Contract Type:
Not provided

Salary:

18.36 CAD / Hour

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Job Description:

The successful candidate will have admirable communication & time management skills and the desire to work in a fast-paced, ever-changing and hectic environment. A customer service position is a role within an organization that focuses on providing assistance and support to customers. The primary responsibility of a customer service representative is to ensure customer satisfaction by addressing inquiries, resolving issues, and providing information about products or services. Overall, their main goal is to drive revenue and increase customer satisfaction through customer service.

Job Responsibility:

Communicating with internal stakeholders
Identify various of level of defects by being on the lookout for recurring issues and submitting them to quality team & legal department
Communicating to digital team concerning issues related to govype.ca and social media
Reporting to brand team regarding plain pack feedbacks from consumers
Addressing legal department for any insurance claims which helps in providing settlement to consumers
Produce ad hoc reports of all activities related to consumer relations to various departments (Global, Brands, and Digital Marketing)
Communicating with consumers concerning products, delivery, digital issues, adverse events and changes in policies and regulations
Formulate original, non-standard and precise written responses to consumers
Process or issue follow-up letters or surveys to consumers in order to reinforce our high standards of quality
Keep in mind all existing products and laws in order to respond effectively to consumer and customer inquiries
Providing exceptional customer service by providing gift cards, alternative products & replacement product

Requirements:

Experience in Customer Service Role
Strong computer skills (MS Office- Excel skills)
Persistence and agility for your end goals
Strong analytical and problem-solving skills
A passion for nurturing strong client relationships
The ability to prioritize, and be highly organized
A strong desire to work in a fast pace environment with limited supervision
Bilingualism is required to support French and English speaking clients accross Canada
Full-time availability of 40 hours per week (Monday - Friday, business hours, some flexibility may be needed)

What we offer:

Weekly insurance benefit of $10
Affordable insurance starting from the first day of employment
Employees have access to a cafeteria within the office premises
The office provides a gym facility for employees to use
Employees have access to an on-site clinic
Enjoy a two-week vacation with an additional 5 paid sick days

Additional Information:

Job Posted:
May 02, 2025

Expiration:
June 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer service representative

Randstad

Location:Canada, Montréal

Category:Customer Service

Contract Type:Not provided