Customer Service Representative Job at Robert Half (Denver)

Customer Service Representative

Robert Half

Location:
United States , Denver

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Requirements:

Responsible for phone calls and emails regarding product information, warranty and providing directions for service questions, utilizing the current company phone system
Responsible for managing assigning accounts
Answers customer calls/emails, customer requests
Order entry processing, tracking, expediting orders and returns
Collaborate with suppliers, freight forwarders and carriers to ensure the timely processing of international orders
Prepare shipment documentation and other regulatory paperwork required for international shipping
Processes Return Authorizations for damaged products, ensure timely resolutions and customer credits. Also provides support for Regional Managers
Startups and installation requests, scheduling, and tracking of invoices from service providers and POs from customers
LP/Ecommerce program, process orders, and coordinate with distributors on shipments
Serve as liaison and provide support to Ice-O-Matic Regional Managers
Timely order entry for assigned accounts ensuring product compatibility and pricing verification prior to entry
Ability to provide current freight quotes
Provide customers with tracking information upon request with urgency
Proactive communication with all customers about all PO’s issues, lead times and provide continuous follow-up
Standard working hours 7:00 am – 4:00 pm, subject to change
Professional communication with customer service and internal stakeholders
Provide quotes to customers only if an existing program is established
Ability to identify crucial issues and communicate appropriately with urgency to proper internal channels for a quick approach to resolve the issue
Run margin, when applicable and other duties as assigned