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We are looking for a dedicated Customer Service Representative to join our team in Cincinnati, Ohio. In this role, you will deliver exceptional support to customers by addressing inquiries, resolving issues, and ensuring overall customer satisfaction. This position offers a contract-to-permanent opportunity within the healthcare industry, providing a chance to grow and develop your skills.
Job Responsibility:
Respond promptly to customer inquiries via phone, email, or online portals
Resolve customer issues effectively, ensuring a positive experience
Manage customer accounts and maintain accurate records
Process invoices and payments with attention to detail
Utilize customer portals to track and update order statuses
Perform data entry tasks to maintain up-to-date information in relevant systems
Collaborate with internal teams to address customer needs and concerns
Monitor and report any recurring issues to improve customer service processes
Use Microsoft Excel to organize and analyze customer data
Provide consistent and detail-oriented communication to build strong client relationships
Requirements:
Previous experience in customer service or administrative support roles
Proficiency in Microsoft Excel and other data management tools
Strong organizational skills with exceptional attention to detail
Ability to handle customer inquiries professionally and efficiently
Familiarity with customer portals and invoice processing
Excellent communication skills, both written and verbal
Capable of multitasking and prioritizing tasks in a fast-paced environment
High level of accuracy in data entry and record-keeping