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We are looking for a dedicated Customer Service Representative to join a company in Indianapolis, Indiana. In this role, you will provide exceptional support to customers by handling inquiries, managing schedules, and ensuring seamless communication. This position requires a proactive approach to problem-solving and strong organizational skills.
Job Responsibility:
Respond promptly to incoming calls and address customer inquiries with professionalism
Manage a multi-line phone system efficiently to ensure seamless communication
Schedule service appointments and coordinate job timelines effectively
Handle billing processes, including creating invoices and ensuring accuracy
Follow up on outstanding payments and assist with collections when necessary
Maintain organized records of customer interactions and service orders
Provide clear and accurate information regarding company services to customers
Collaborate with team members to address customer concerns and resolve issues
Uphold high standards of customer satisfaction by delivering excellent service
Requirements:
Proven experience in customer service or a related role
Familiarity with managing multi-line phone systems
Strong organizational skills and attention to detail
Ability to schedule and coordinate appointments effectively
Knowledge of billing processes and collection procedures
Excellent communication skills, both verbal and written
Proficiency in handling customer inquiries and problem-solving
Ability to work collaboratively in a team environment