Customer Service Representative Job at Robert Half (Lansing)

Customer Service Representative

Robert Half

Location:
United States , Lansing

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dependable Customer Service Representative to join a communications team in Lansing, Michigan. This contract to hire opportunity is well suited for someone who enjoys speaking with customers, handling a high volume of calls, and keeping information organized and accurate. The role offers a consistent schedule of 32 to 40 hours per week, and candidates must be available to commit to at least 32 hours weekly. No prior experience is required, making this an excellent opportunity for someone ready to build a career in customer service. Shifts are between 12pm and 8pm Monday-Sunday, 100% onsite.

Job Responsibility:

Respond to incoming customer calls professionally and provide clear, helpful support during each interaction
Conduct outbound calls as needed to gather information, follow up on requests, or complete assigned outreach activities
Enter orders and update customer details accurately in the appropriate systems while maintaining strong attention to detail
Manage a steady call volume efficiently while delivering courteous service and resolving basic customer concerns
Record conversation outcomes and maintain organized documentation for each customer contact
Arrange work hours within available weekday and Saturday shift options while consistently meeting weekly scheduling expectations

Requirements:

Ability to work 32 to 40 hours per week with a minimum commitment of 32 hours weekly
Availability to self-schedule within designated Monday through Friday and Saturday shift windows
Strong verbal communication skills with the ability to remain attentive and friendly on the phone
Comfort working in a call center or phone-based customer service environment
Basic data entry and order entry skills with a high level of accuracy
Ability to handle inbound and outbound calls while managing multiple tasks effectively
No previous experience is required
training readiness and reliability are essential

What we offer: