Customer Service Representative, Wells Fargo

Wells Fargo

Location:
Philippines, Taguig City

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Customer Service Representative to be part of the high performing team in a fast-paced, high-volume environment supporting customers with financial products and services.

Job Responsibility:

Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication
Interact with customer service team and perform moderately complex customer support tasks
Manage risk by following all policies and procedures and staying abreast of changes to them
Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities
Receive direction from customer service supervisor and escalate non-routine questions

Requirements:

2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through work experience, training, military experience, education
Must have at least 2 years of College (no back subject) or its equivalent
Must be able to attend full duration of required training period
Ability to work additional hours as needed
Must work on-site at the location posted

Additional Information:

Job Posted:
September 13, 2025

Expiration:
October 02, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Representative

Wells Fargo

Location:Philippines, Taguig City

Category:Customer Service

Contract Type:Employment contract