Customer Service Representative Job at Legends Global (Anaheim)

Customer Service Representative

Legends Global

Location:
United States , Anaheim

Category:
Customer Service

Contract Type:
Not provided

Salary:

18.00 USD / Hour

Save Job

Apply Position

Job Description:

The Customer Service Representative will report directly to the Customer Service Manager while working closely with the other Customer Service Representatives, Concessions, Merchandise and Premium Services department managers. Representatives are expected to be the role model of excellence for all other staff throughout the stadium. In addition, it will be necessary to be very knowledgeable about the stadium and services in order to assist any and all guests.

Job Responsibility:

Assist Customer Service Manager with employee interactions including customer service games, mandatory early morning breakfasts throughout the season, handing out prizes and numerous other customer service related activities
Survey on-site guests during events to receive real-time experience feedback
Secret shop associates in various departments during events
Complete minimum number of surveys and secret shops per event
Assist with identifying problematic issues and concerns
Maximize both employee and customer satisfaction
Assist with check-in/check-out procedure as necessary

Requirements:

All applicants must be at least 18 years of age
High school diploma or equivalent. Some college preferred
Must be able to obtain CA Food Handlers Certification
Must be able to obtain RBS (alcohol) Certification
Previous customer services experience a plus
Customer service oriented with the ability to interact with all levels of management
Highly motivated with a pleasant and upbeat attitude
Ability to multi task in a fast paced team setting in addition to working independently
Excellent oral and written communication and strong attention to detail
Ability to work all Venue events including extended hours, nights, weekends, and holidays
Must be able to work fluently in English and bi-lingual skill are a plus
Ability to walk around for 7 to 8 hours and carry items weighing up to 30 pounds

Nice to have:

Some college preferred
Previous customer services experience a plus
Bi-lingual skill are a plus

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Parttime

Work Type:

On-site work

Legends Global - All Job Offers

Job Link Share: