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Are you passionate about delivering exceptional service and building lasting relationships with clients? Our company is seeking a dedicated Customer Service Representative to join our team. In this role, you’ll be the primary point of contact for client inquiries, ensuring a positive experience with every interaction.
Job Responsibility:
Respond promptly and professionally to customer inquiries via phone, email, and chat
Resolve customer issues efficiently while maintaining high satisfaction
Maintain accurate records of customer interactions and update account information as needed
Collaborate with team members to identify solutions and escalate complex issues when necessary
Proactively offer information about products and services to address client needs
Requirements:
Prior experience in a customer service or call center environment preferred
Excellent communication and interpersonal skills
Strong problem-solving ability and attention to detail
Proficiency with common office software and CRM systems
Ability to work independently and as part of a team in a fast-paced environment