Customer Service Representative Job at ResMed (Sydney)

Customer Service Representative

ResMed

Location:
Australia , Sydney

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The primary role of a Customer Service Representative in the Customer Care Team is to deliver exceptional customer service and support across multiple communication channels—phone, email and chat. This role is pivotal in ensuring customer satisfaction and operational efficiency by addressing enquiries related to ResMed products, services, warranties, order processing, and general complaints. Representatives also play a key role in providing first-line customer support, technical assistance, and escalating issues to relevant teams for timely resolution.

Job Responsibility:

Respond to customer enquiries in a timely, accurate, and professional manner across multiple communication channels (e.g., phone, email, chat), ensuring high levels of customer satisfaction and adherence to service level agreements
Process orders for medical supplies and equipment accurately and efficiently
Create and maintain customer account records
Track deadlines and manage tasks using web-based tools
Collaborate with cross-functional teams to meet service and sales goals
Build and maintain positive customer relationships that impact service and product revenue
Document all customer interactions and technical issues in ticketing systems, including resolutions and follow-ups
Provide performance metrics and insights to management as required

Requirements:

Minimum of 1 year of related experience in customer service or support
Familiarity with standard procedures and routines to manage daily tasks
Ability to follow established processes with limited need for supervision
Strong English language skills and computer literacy skills
Excited by the opportunity to support Customers and Patients, in a business that makes a real impact
Ability to work autonomously and problem solve

Nice to have:

Vocational training or equivalent experience in healthcare, customer service, or technical support
Strong communication and problem-solving skills
Experience using CRM or ticketing systems

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Fulltime

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