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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Smyrna

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an experienced Customer Service Representative to join our team in Smyrna, Georgia. This is a Contract to permanent position, offering an excellent opportunity to grow within a dynamic environment. The ideal candidate will bring strong organizational skills, technical expertise, and a commitment to delivering exceptional customer service.

Job Responsibility:

  • Coordinate customer sales from order initiation through product delivery, ensuring smooth processes and timely execution
  • Accurately input technical data and maintain customer documentation within databases
  • Communicate effectively with sales staff and customers to gather required documentation for order completion
  • Collaborate with field service employees to develop strategies for resolving long-term customer service issues
  • Prepare routine management and quality reports, as well as special reports as directed by supervisors
  • Identify departmental challenges, recommend solutions, and implement changes to improve efficiency
  • Maintain individual productivity and performance standards while meeting deadlines
  • Attend work, meetings, and other obligations punctually and consistently
  • Suggest innovative approaches, policies, and procedures to enhance departmental services
  • Perform additional duties as assigned to support team objectives

Requirements:

  • Minimum of 3-5 years of detail-oriented experience in customer service, preferably in the building materials or furniture industry
  • Proficiency in SAP and Microsoft Office Suite, with strong data entry and documentation skills
  • Ability to work under pressure while maintaining a target-driven approach
  • Excellent organizational skills and autonomy in managing meetings and business schedules
  • Strong analytical and problem-solving capabilities, with attention to detail
  • Demonstrated teamwork, self-motivation, and ethical behavior
  • Effective communication skills to address customer inquiries and resolve issues
  • Willingness to adapt to new projects and handle critical situations with initiative
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 21, 2026

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