Customer Service Representative

• Manage a portfolio of major client accounts
• Perform order entry and follow-up from A to Z, without any sales tasks or prospecting for new clients
• Ensure order tracking and check inventory at the different production sites (Ontario and Alberta)
• Verify prices and resolve inconsistencies by contacting representatives and the pricing department
• Generate reports on major clients using existing software (AS400 and IBM Query)
• Demonstrate logic (comparison of past/current orders) to advise production accordingly

• Absolute Bilingualism (French-English)
• Minimum of one year experience (two years preferred) in an office environment or corporate setting
• Ability to commit long-term and demonstrate stability
• Aptitude for comprehension and demonstrating logic in the work
• Proficiency in standard office software
• Acceptance of 100% on-site work in Ville Saint-Laurent

Experience with ERP or EDI systems

• Exceptional Group Insurance: The employer pays 90% of the insurance premium
• Advantageous Retirement Plan: Company contribution up to 5% of salary
• Health and Wellness: $450 for glasses (every two years) and $750 per treatment for massages and physiotherapy
• Flexibility and Balance: Flexible schedule (37.5 hours/week)
• Company Culture: Employee-focused work environment, with a good atmosphere and an open and involved management style