Customer Service Representative Job at Randstad (Saint-Bruno)

Job Description

Our client, an undisputed global leader in the flooring industry, is seeking a Customer Service Representative to join their dynamic team in Saint-Bruno. You will hold a central position within the organization, acting as the key link between the Customers (providing high-level advisory service and follow-ups), the sales team and the Logistics Department. Working within a stimulating, bilingual environment, your primary goal will be to ensure the seamless and flawless management of the order cycle. You will be the guardian of customer satisfaction while optimizing the company's operational efficiency.

Job Responsibility

Manage the full order cycle, from ERP system entry to final delivery
Respond professionally to customer inquiries via phone and email regarding products and lead times
Collaborate closely with the warehouse and internal departments to resolve logistical challenges
Maintain accurate documentation and ensure rigorous follow-up on customer files

Requirements

Minimum of 2 years of experience in a Customer Service Representative or Account Management role
Perfectly bilingual (French/English) with excellent writing skills, as you will interact daily with clients and suppliers outside of Quebec who speak only English
Proficient with ERP systems (knowledge of Navision is an asset)
Cheerful and proactive temperament with excellent priority management
Ability to work in Saint-Bruno with a schedule from 8:00 AM to 4:30 PM

Nice to have

Knowledge of Navision is an asset

What we offer

Competitive salary between $50k and $65k, based on experience
Comprehensive group insurance plan (health, dental, vision) after 3 months
3 weeks of vacation starting in the first year (pro-rated)
5 paid personal days
RRSP program with employer contribution
Flexible hybrid work model (3 days at the Saint-Bruno office, 2 days remote)
Collaborative and family-oriented work environment within an international corporate structure

Randstad - All Job Offers