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We are looking for a dedicated Customer Service Representative to join our team in Radnor, Pennsylvania. This is a contract position offering an excellent opportunity to support customers by providing detailed guidance and resolving inquiries efficiently. The role requires strong communication skills, attention to detail, and the ability to work collaboratively in a fast-paced environment.
Job Responsibility:
Address customer questions related to tax documents, insurance policies, claims, and billing inquiries
Deliver clear explanations of forms, notices, and account details to ensure customer understanding
Offer guidance on company procedures, compliance standards, and best practices
Escalate complex concerns to appropriate departments, ensuring timely resolutions and follow-ups
Maintain accurate and detailed records of customer interactions in the designated system
Coordinate with internal teams to address and resolve customer issues effectively
Meet established performance goals, including response times, issue resolution, and customer satisfaction
Stay up to date with current regulations, company policies, and industry standards to provide reliable information
Requirements:
Minimum of 2 years of experience in customer service, preferably in a call center or similar environment
Strong verbal and written communication skills with the ability to explain complex information clearly
Proficiency in order entry and handling inbound and outbound calls
Demonstrated ability to manage multiple tasks and prioritize effectively
Familiarity with customer service software and systems
Excellent organizational skills and attention to detail
Ability to work collaboratively with teams and independently as needed
Commitment to maintaining a positive attitude and attention to detail when interacting with customers
What we offer:
medical, vision, dental, and life and disability insurance