Customer Service Representative

• Respond to customer inquiries by phone and provide timely, courteous support for routine service-related concerns
• Create and document service tickets for customer issues, ensuring details are entered accurately for follow-up and resolution
• Guide customers through available products, pricing, and applicable fees in a clear and easy-to-understand manner
• Use call center platforms and service tools efficiently to research accounts, update records, and complete customer requests
• Follow established procedures to address standard issues and seek guidance when situations require escalation or additional direction
• Maintain strong performance in quality monitoring, productivity targets, and other call center service metrics
• Encourage customers to use digital and self-service resources when appropriate to improve convenience and account access
• Share information about current promotions, enhanced offerings, and prepay options that may benefit the customer
• Support additional service and administrative tasks as needed to help the team meet operational goals

• Previous experience in customer service, call center support, or a similar customer-facing role
• Strong data entry skills with careful attention to accuracy and detail
• Ability to research customer issues and identify appropriate next steps using available resources
• Clear written communication skills for effective email correspondence and documentation
• Experience preparing customer quotes or discussing pricing, rates, and service options
• Comfortable working with multiple systems and navigating tools efficiently during live customer interactions
• Spanish language skills are a plus and may be helpful in supporting a broader customer base

Spanish language skills are a plus and may be helpful in supporting a broader customer base

• medical, vision, dental, and life and disability insurance
• 401(k) plan