Customer Service Representative

• Respond to incoming customer calls and emails with timely, attentive support and clear follow-up
• Process orders accurately, update customer records, and maintain organized documentation within internal systems
• Handle both inbound and outbound communication to resolve questions, confirm details, and support order completion
• Coordinate with internal team members to address service issues, provide status updates, and ensure requests are handled efficiently
• Enter and review data with a high level of accuracy while monitoring for missing or incorrect information
• Use Microsoft Office tools, especially Outlook, to manage correspondence, scheduling, and day-to-day communication
• Identify practical solutions for customer concerns and recommend options that support positive outcomes
• Maintain a consistent in-person presence and contribute to a reliable, customer-focused team environment

• Previous experience in customer service, call center support, order entry, or a related administrative role is helpful
• Strong verbal and written communication skills with the ability to interact professionally with customers and coworkers
• Excellent organizational abilities and close attention to detail in a fast-paced setting
• Comfort handling a high volume of phone and email communication throughout the day
• Proficiency with Microsoft Office, particularly Outlook
• experience with additional business systems is a plus
• Ability to perform data entry accurately and manage multiple tasks without losing quality
• A problem-solving mindset with the confidence to suggest effective solutions and next steps.

experience with additional business systems is a plus

• medical, vision, dental, and life and disability insurance
• company 401(k) plan