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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Melville

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a bilingual Spanish-speaking Customer Service Representative to join our team. In this Contract to permanent position, you will deliver exceptional service by addressing customer inquiries and resolving issues efficiently. This role requires proficiency in customer communication and attention to detail, ensuring a positive experience for all clients.

Job Responsibility:

  • Respond promptly to inbound calls, addressing customer questions and concerns with professionalism
  • Manage outbound calls to follow up on customer inquiries and ensure resolution
  • Process orders accurately and efficiently, maintaining high attention to detail
  • Utilize call center systems to document customer interactions and update records
  • Provide clear and concise information regarding products and services
  • Handle customer inquiries related to property and casualty insurance or personal lines licensing
  • Maintain a high level of customer satisfaction by delivering quality service
  • Collaborate with team members to improve processes and enhance client experiences
  • Stay updated on company policies and relevant industry regulations
  • Resolve customer complaints in a timely and effective manner

Requirements:

  • Bilingual proficiency in Spanish and English is required
  • Previous experience in customer service, preferably within a call center environment
  • Familiarity with property and casualty insurance or personal lines licensing is highly preferred
  • Strong communication skills, both verbal and written
  • Ability to handle high call volumes while maintaining quality service
  • Excellent organizational and multitasking abilities
  • Proficiency in using customer relationship management (CRM) software or similar tools
  • A commitment to delivering exceptional customer experiences
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 20, 2026

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