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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , New York

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

In this long-term contract role, you will be the first point of contact for customers, providing exceptional service and ensuring their needs are met efficiently. This position offers an opportunity to contribute to a non-profit organization by delivering outstanding support and care to its clientele.

Job Responsibility:

  • Respond promptly and professionally to incoming customer inquiries via phone and other communication channels
  • Accurately process and manage customer orders, ensuring all details are entered correctly
  • Handle inbound and outbound calls to address customer concerns, provide information, and resolve issues
  • Maintain detailed records of customer interactions, transactions, and feedback
  • Collaborate with team members to improve service quality and ensure customer satisfaction
  • Follow organizational guidelines and standards to deliver consistent and high-quality service
  • Address customer complaints with empathy and provide appropriate solutions
  • Monitor and prioritize tasks to meet deadlines and service-level agreements
  • Provide insights and suggestions to improve customer service processes

Requirements:

  • Previous experience in customer service, preferably in a call center environment
  • Strong communication skills, both verbal and written, with the ability to interact effectively with diverse customers
  • Proficiency in order entry and managing customer information systems
  • Ability to handle inbound and outbound calls professionally and efficiently
  • Exceptional problem-solving skills and attention to detail
  • Capability to multitask and manage time effectively in a fast-paced environment
  • Knowledge of customer service best practices and standards
  • A positive attitude and a commitment to delivering outstanding service
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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