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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , New Holland

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in New Holland, Pennsylvania. In this role, you will play a pivotal part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining detailed records. This is a long-term contract position offering an opportunity to contribute to a dynamic and supportive work environment.

Job Responsibility:

  • Address customer inquiries and determine whether the issue falls within the scope of the customer service team
  • Resolve customer concerns related to underwriting, claims, accounting, and marketing within your delegated authority
  • Escalate issues outside of your authority to the appropriate department for resolution
  • Keep accurate records of all customer service interactions and inquiries
  • Identify trends in customer issues and report them to support root cause analysis and improvements
  • Greet visitors at the front desk and monitor building access when applicable
  • Assist with administrative tasks like folding and assembling renewal mailings when needed
  • Communicate effectively with customers through various channels, including phone, email, and in-person interactions
  • Perform additional duties as assigned by your supervisor to support team objectives

Requirements:

  • Previous experience in customer service, preferably in a call center environment
  • Proficiency in answering inbound and outbound calls with professionalism
  • Strong skills in data entry, email correspondence, and order processing
  • Familiarity with scheduling appointments and managing calendars efficiently
  • Competence in using Microsoft Excel and Word for daily tasks
  • Ability to handle customer inquiries with empathy and resolve issues effectively
  • Excellent verbal and written communication abilities
  • Strong organizational skills and attention to detail in maintaining accurate records
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 01, 2026

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