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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Providence

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Providence, Rhode Island. This role requires strong communication skills and a commitment to delivering exceptional service to customers. You will play a key part in handling inquiries, managing orders, and ensuring customer satisfaction.

Job Responsibility:

  • Respond to customer inquiries promptly and professionally through inbound and outbound calls
  • Process customer orders accurately and efficiently while ensuring data entry integrity
  • Provide detailed information about products, services, and company policies to address customer needs
  • Resolve customer issues effectively, ensuring a positive resolution and maintaining satisfaction
  • Maintain accurate records of customer interactions and transactions for reference and reporting
  • Collaborate with team members to improve processes and enhance the overall customer experience
  • Follow established protocols and guidelines to ensure compliance with company standards
  • Handle a high volume of calls while maintaining quality and professionalism
  • Identify opportunities to upsell or cross-sell products and services when appropriate
  • Continuously stay informed about company updates, new products, and services

Requirements:

  • Prior experience in a call center or customer service role is essential
  • Proficiency in handling inbound and outbound calls with attention to detail
  • Strong skills in order entry and accurate data management
  • Excellent verbal and written communication abilities
  • Ability to multitask and manage time effectively in a fast-paced environment
  • Familiarity with customer service tools and software is preferred
  • Problem-solving skills with a focus on delivering solutions to customer concerns
  • Collaborative mindset and ability to work well within a team setting
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
February 06, 2026

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