Customer Service Representative

• Process applications efficiently and accurately, ensuring all required information is complete
• Provide exceptional service by responding to inbound calls and addressing customer inquiries in a timely manner
• Handle outbound calls to follow up on application statuses or gather additional information when necessary
• Manage order entry tasks, updating records and maintaining data integrity
• Utilize computer systems to track, update, and process customer information
• Support administrative tasks related to application processing and customer communication
• Collaborate with team members to resolve issues and improve service delivery
• Maintain a detail-oriented approach and uphold the organization’s values during all client interactions
• Ensure compliance with company policies and procedures while handling sensitive information
• Identify opportunities for process improvements and contribute suggestions to enhance workflow

• Proven experience in customer service, administrative support, or a related field
• Strong computer skills, including proficiency in data entry and navigating software systems
• Ability to handle inbound and outbound calls professionally and effectively
• Excellent communication skills, both verbal and written, to interact with clients and team members
• Detail-oriented with a focus on accuracy and thoroughness in application processing
• Ability to multitask and prioritize tasks in a fast-paced environment
• High level of integrity and confidentiality when handling personal or sensitive information

Experience working in the non-profit sector is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan