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We are looking for a Customer Service Representative to support a busy service team in New Hampshire. This Long-term Contract opportunity is ideal for someone who enjoys assisting customers, managing order information, and handling a high volume of calls with accuracy. The person in this role will serve as a key point of contact for customers while helping ensure timely responses and efficient service.
Job Responsibility
Respond to incoming customer calls and provide clear, courteous assistance for questions, concerns, and service needs
Enter customer orders and update account details accurately within company systems
Manage both inbound and outbound phone communication to support follow-up, issue resolution, and service coordination
Deliver a positive customer experience by addressing requests promptly and maintaining a detail-oriented approach throughout each interaction
Document conversations, order activity, and service updates thoroughly to maintain accurate records
Work with internal teams to escalate complex issues and help drive timely solutions for customers
Use CRM tools, including Salesforce when applicable, to track customer interactions and support case management
Requirements
Prior experience in a call center or customer-facing support role
Strong ability to handle inbound customer calls in a fast-paced environment
Experience with order entry and maintaining accurate data records
Comfortable making outbound calls for follow-up and customer support purposes
Excellent verbal communication skills and a detail-oriented, service-oriented approach
Ability to manage multiple tasks efficiently while maintaining attention to detail
Nice to have
Familiarity with CRM platforms
Salesforce experience is preferred
What we offer
medical, vision, dental, and life and disability insurance