Customer Service Representative Job at Robert Half (Columbus)

Customer Service Representative

Robert Half

Location:
United States , Columbus

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Columbus, Ohio. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service. As part of the team, you will engage with customers, handle inquiries, and ensure smooth order processing.

Job Responsibility:

Respond to customer inquiries via phone and email, ensuring timely and accurate resolutions
Manage order entries and updates in the system with attention to detail
Provide support in handling both inbound and outbound calls to address customer needs
Maintain clear and detail-oriented communication with clients and team members
Generate reports to track customer service metrics and order statuses
Collaborate with internal departments to resolve customer issues efficiently
Ensure compliance with company policies and procedures in all interactions
Handle escalated issues with a detail-oriented and problem-solving mindset
Participate in training sessions to enhance product knowledge and service skills

Requirements:

Proven experience in customer service, preferably in a call center or similar environment
Strong proficiency in order entry and data management
Excellent verbal and written communication skills
Ability to handle inbound and outbound calls with professionalism
Familiarity with reporting tools and data analysis
Exceptional organizational skills and attention to detail
Ability to multitask and prioritize tasks effectively
Proficiency in using customer service software and tools

What we offer: