Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:
United States, Honolulu

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are seeking a motivated and detail-oriented Customer Service Representative (CSR) to join a fast-paced logistics company. This is an excellent opportunity for someone with strong interpersonal and organizational skills, looking to make an impact in the dynamic world of logistics and supply chain management. In-person support and access to local resources are critical components of the job. Therefore, the role is best suited for candidates who currently resides in Hawaii.

Job Responsibility:

Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring an exceptional customer service experience
Coordinate and track shipments, ensuring on-time deliveries and proactively addressing delays or disruptions
Communicate with internal teams, including operations, dispatch, and warehouse personnel, to resolve client concerns and fulfill service commitments
Maintain and update records in the company’s logistics system, ensuring accuracy and compliance with policies
Provide quotes, prepare invoices, and relay shipping documentation to clients and stakeholders
Monitor and manage incoming calls, emails, and live chats, prioritizing tasks effectively
Resolve complaints efficiently and professionally while maintaining positive relationships with clients

Requirements:

1+ year of customer service experience (experience in logistics, transportation, or supply chain industries is highly preferred)
Strong communication (verbal and written), problem-solving, and organizational skills
Familiarity with customer management or logistics software and proficient in Microsoft Office Suite (Excel, Word, Outlook)
Works effectively in fast-paced environments and demonstrates a proactive approach to problem-solving
High school diploma or equivalent required
college degree preferred

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
June 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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