Customer Service Representative, CVS Health

CVS Health

Location:
United States

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 31.30 USD / Hour

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Job Description:

Customer Service Representative role at CVS Health focused on transforming health care through dedicated customer service. The position involves being customer-focused, inspiring trust through courtesy and empathy, and creating simplicity by effectively using knowledge of plans, products, procedures and systems to provide information and resolve issues.

Job Responsibility:

Be customer-focused by putting people first during every interaction
Create simplicity by effectively using knowledge of plans, products, procedures and systems to provide information and resolve issues
Provide human connection when needed most
Handle caller situations professionally

Requirements:

Must live in the EST time zone area
Experience in a production environment
Customer Service experiences in a transaction-based environment such as a call center or retail location preferred
Strong communication and problem-solving skills
Empathy towards customers' needs and concerns
Strong computer navigation and typing skills
Ability to manage multiple tasks in a transaction/high volume-based environment
High School Diploma, G.E.D. or equivalent experience

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost wellness screenings
Tobacco cessation and weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 24, 2025

Expiration:
October 20, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Customer Service Representative

CVS Health

Location:United States

Category:Customer Service

Contract Type:Employment contract