Customer Service Representative

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
• Influences gross profit through negotiating sale and purchase price within parameters
• May adjust non-contract customer pricing based on competition while maximizing profit
• Builds customer relationships to drive repeat business and drive process improvements
• Orders items to ensure appropriate inventory levels are maintained
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
• Determines the most cost effective shipping method for customer orders
• Partners with Account Representatives to ensure customer satisfaction
• Expedites backorders
• May pull inventory and prepare order for shipment
• May handle customer returns
• Performs other duties as assigned

• High school diploma or GED
• Zero to three years of related experience or an equivalent combination
• Reliability, organization, and attention to detail
• Strong communication skills including written, verbal, and listening
• Ability to multi-task and time management skills
• Moderate computer skills, including information processing, communicating via email, using business systems and searching capabilities to find products on the internet

Product knowledge

• Healthcare coverage options
• 401(k)
• Tuition reimbursement
• Vacation pay
• Sick pay
• Holiday pay