Customer Service Representative

• Serve as the primary contact for patients and clients via phone, email, or in‑person interactions
• Answer questions related to services, billing, account details, or general inquiries
• Assist patients and clients in understanding processes, documentation needs, or next steps
• Resolve concerns efficiently and escalate complex issues when needed
• Enter and update accurate account information in the system
• Communicate professionally with internal departments (billing, clinical staff, scheduling, etc.) to support resolution
• Maintain confidentiality and follow HIPAA and company privacy policies when handling sensitive information
• Document interactions clearly and thoroughly
• Provide positive and supportive experience for every patient and client

• High school diploma or equivalent required
• additional coursework in customer service or healthcare preferred
• Previous experience in customer service, patient support, healthcare, or administrative roles preferred
• Strong communication and active‑listening skills
• Ability to remain calm, empathetic, and professional in challenging situations
• Attention to detail and strong organizational skills
• Proficiency with computers, data entry, and customer service software
• Ability to multitask and manage time effectively
• Comfortable working with confidential or sensitive information

Proficiency in Word, Excel, and Salesforce preferred

• 401K
• Car Allowance
• Eat Well
• Employee Assistance Program
• Flex Hours
• Free Direct Deposit / Weekly Pay
• Game Rooms
• Gym Privileges
• HealthJoy
• In-House Chiropractor
• In-House Massage Therapist
• Life Insurance
• Long/Short Term Disability
• Pet Insurance
• Stay Optimized