Customer Service Representative Job at Robert Half (Rockleigh)

Customer Service Representative

Robert Half

Location:
United States , Rockleigh

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Customer Service Representative to support daily service operations for a high-tech electronics organization in Rockleigh, New Jersey. This contract opportunity with permanent potential is ideal for someone who enjoys keeping customer information organized, responding to service-related questions, and helping internal teams stay aligned. The person in this role will contribute to a responsive customer experience by managing administrative service tasks, coordinating communications, and ensuring inquiries are directed efficiently.

Job Responsibility:

Enter and update order details, customer account information, and service-related records with accuracy and attention to detail
Share repair estimate information with customers and help coordinate timely follow-up communication
Provide customers with status updates on service matters and route requests to the appropriate internal contact when additional support is needed
Maintain inventory of office materials used by the customer service team and arrange replenishment as necessary
Review incoming fax communications and distribute documents to the correct individuals or departments
Support day-to-day administrative activities that help the customer service function operate smoothly
Respond to customer questions professionally while helping resolve issues or escalating more complex concerns appropriately

Requirements:

High school diploma required
college coursework or degree is preferred
At least 2 years of experience in a reception, coordination, or administrative support role within a customer-focused environment is preferred
Proficiency with Microsoft Office applications, including Outlook, Excel, PowerPoint, and Word
Familiarity with virtual meeting platforms such as Microsoft Teams or Zoom is preferred
Strong understanding of customer service practices, including active listening, responsiveness, and professionalism
Excellent written and verbal communication skills, with the ability to explain information clearly to customers, vendors, and colleagues
Ability to remain calm during challenging interactions, identify appropriate solutions, and escalate issues when necessary
Comfortable working in a fast-changing environment, managing priorities effectively, and spending extended periods seated while using standard office equipment

Nice to have:

college coursework or degree is preferred
At least 2 years of experience in a reception, coordination, or administrative support role within a customer-focused environment is preferred
Familiarity with virtual meeting platforms such as Microsoft Teams or Zoom is preferred

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
May 13, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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