Customer Service Representative

• Serve as the first point of contact for patients by phone and in person
• Answer patient questions regarding appointments, services, insurance, and general office information
• Schedule, confirm, and reschedule appointments as needed
• Verify patient demographics, insurance information, and required documentation
• Assist with patient check-in and check-out processes
• Collect copays and help address basic billing or account questions
• Maintain accurate patient records in EMR and internal systems
• Route messages to clinical staff and follow up with patients as needed
• Coordinate with front office and clinical teams to support smooth daily operations
• Provide professional, courteous, and patient-focused service at all times

• Previous experience in customer service within a medical office, healthcare setting, or call center preferred
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Familiarity with scheduling, patient intake, and insurance verification is preferred
• Experience with EMR systems and Microsoft Office Suite
• Strong attention to detail and problem-solving skills
• Professional, dependable, and team-oriented attitude
• Bilingual skills are a plus, but not required

Bilingual skills are a plus, but not required

• Medical, Dental and Vision Insurance
• 401K Retirement
• Sick Time Off
• Tuition Reimbursement