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At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. When you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our Tucson, AZ office. You’ll support our contact center and taking incoming calls from current policyholders while providing the excellent service they want and need. Service Representatives are the first point of contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let’s talk.
Job Responsibility:
Support our contact center and taking incoming calls from current policyholders
Answer billing questions
Make policy changes
Provide recommendations
Deliver personalized service
Requirements:
12+ months of contact center or customer facing service experience (preferred)
Experience providing outstanding customer service by showcasing expertise, active listening, fostering trust and growing customer satisfaction
Ability to work and grow in a fast-paced, high-volume call center environment
Willingness to learn new skills and ability to adjust to changes quickly
Open to feedback to support your performance and development
Solid computer and multi-tasking skills
Minimum of high school diploma or equivalent
An associate’s degree or higher (preferred)
Active Personal Lines insurance license (preferred)
Nice to have:
12+ months of contact center or customer facing service experience
An associate’s degree or higher
Active Personal Lines insurance license
What we offer:
10% evening differential for applicable shifts
20% weekend differential for applicable shifts
Comprehensive Total Rewards program
401K savings plan with 6% match
Performance and recognition-based incentives
Tuition assistance
Access to mental healthcare
Fertility and adoption assistance
Workplace flexibility
GEICO Flex program (work from anywhere in the US for up to four weeks per year)