Customer Service Representative Job at Robert Half (West Middlesex)

Job Description

We are looking for dependable Customer Service Representatives to support a manufacturing organization in West Middlesex, Pennsylvania. This Long-term Contract position is ideal for professionals who enjoy helping customers, managing order-related inquiries, and delivering responsive service in a fast-paced environment. The role is primarily remote, with onsite training during the first 2–4 weeks and a required in-office schedule each Thursday after training is completed. Candidates should be prepared to start quickly and work a consistent Monday through Friday schedule.

Job Responsibility

Handle incoming customer calls and respond to questions with professionalism, accuracy, and a service-focused approach
Enter and update customer orders in internal systems while maintaining careful attention to detail
Assist customers with order status requests, product-related questions, and general account support
Make outbound calls as needed to clarify order information, confirm details, or provide follow-up updates
Complete onsite training during the first 2–4 weeks to learn company procedures, systems, and service expectations
Report to the West Middlesex, Pennsylvania office each Thursday after training, while working remotely on other designated days
Collaborate with internal teams to resolve customer concerns and ensure timely, effective communication
Maintain organized records of customer interactions and support activities to promote accurate service documentation

Requirements

Previous experience in customer service is required, preferably in a call center or high-volume support setting
Ability to manage inbound and outbound phone communication with confidence and professionalism
Experience with order entry and updating customer information in business systems
Strong verbal communication skills and the ability to provide clear, courteous support
Comfortable working independently in a remote environment while meeting attendance and performance expectations
Availability to attend onsite training for the first 2–4 weeks and work onsite every Thursday thereafter
Able to begin work immediately and maintain a Monday through Friday schedule

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

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