Customer Service Representative

• Respond to a steady flow of inbound customer calls and provide courteous, solution-focused assistance
• Enter new orders into internal systems, review details for completeness, and update records as customer needs change
• Answer questions related to product availability, pricing, order progress, and expected delivery timing
• Handle revisions, cancellations, and other order adjustments while keeping customers informed throughout the process
• Share basic product guidance and help customers identify suitable options based on their requirements
• Work with sales, production, operations, and shipping teams to address service issues and support timely order fulfillment
• Escalate more complex customer or product concerns to the appropriate internal contacts and track them through resolution
• Maintain organized and accurate documentation of customer interactions, orders, and follow-up activities

• High school diploma or equivalent required
• At least 2 years of experience in customer service, preferably within manufacturing, distribution, or industrial settings
• Demonstrated accuracy in data entry and order processing with strong attention to detail
• Familiarity with order management or similar business systems is preferred
• Strong verbal and written communication skills with a customer-focused and detail-oriented approach
• Ability to manage multiple priorities efficiently in a fast-paced work environment
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word

Familiarity with order management or similar business systems is preferred

• medical, vision, dental, and life and disability insurance
• company 401(k) plan