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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Burlington

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Burlington, Massachusetts. In this role, you will handle inbound calls, assist customers with their inquiries, and ensure a seamless experience through accurate data entry and order processing. This is a long-term contract position offering an excellent opportunity to develop your skills in a dynamic environment.

Job Responsibility:

  • Manage inbound customer calls with professionalism and efficiency
  • Address customer inquiries and provide accurate information about products and services
  • Process customer orders with precision and attention to detail
  • Perform data entry tasks to maintain accurate records and documentation
  • Resolve customer issues promptly and escalate complex cases as needed
  • Collaborate with team members to ensure consistent and high-quality service delivery
  • Maintain a positive and empathetic approach when interacting with customers
  • Follow company policies and guidelines to ensure compliance
  • Identify opportunities to improve customer service processes and contribute to team goals

Requirements:

  • Proven experience in a call center or customer service role
  • Strong communication skills with the ability to handle inquiries professionally
  • Proficiency in data entry and maintaining accurate records
  • Ability to manage multiple tasks and prioritize effectively
  • Familiarity with order entry processes and systems
  • Excellent problem-solving skills and attention to detail
  • Positive attitude and ability to work collaboratively within a team
  • High school diploma or equivalent required
  • additional education is a plus
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 01, 2026

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