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Customer Service Representative

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Arrow Electronics

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Location:
Poland , Gdansk

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The Customer Service Representative is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with a clean order load. From order load, the Customer Service Representative takes care of backlog management actions through to invoice and delivery of parts to nominated customers. Customer Service Representative also manages customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer.

Job Responsibility:

  • Order to Invoice process
  • Communication with Customers, Suppliers and delivering after-sales service for Business Customers (telephone, mail)
  • Order Management
  • Managing and handling of all relevant backlog alerts
  • Managing and responding to all requested customer backlog changes
  • Close cooperation with other departments like Sales, Assets and Logistics
  • Driving On-Time-Delivery performance in line with customer and company goals
  • Generating customer satisfaction
  • Driving efficiency

Requirements:

  • English on min C1 level (both spoken and written)
  • At least 1-2 years of Customer Service and Order Management or Customer Material return and Claims handling experience
  • Good knowledge of MS Office
  • Accountability
  • Communication and coordination skills
  • Customer-oriented attitude
  • Team player
  • Good daily work organization and task prioritising

Nice to have:

  • additional language is an asset
  • Excel is a plus
What we offer:
  • Premium Medical Care program + Dental Package
  • MyBenefit System (including MultiSport Card & vouchers)
  • Dynamic environment with a friendly work atmosphere
  • Fully remote recruitment process

Additional Information:

Job Posted:
February 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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