Customer Service Representative Job at Cosentino HQ Miami (Charlotte)

Customer Service Representative

Cosentino HQ Miami

Location:
United States , Charlotte

Category:
Customer Service

Contract Type:
Not provided

Salary:

19.00 - 23.00 USD / Hour

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Job Description:

At Cosentino we are looking for a Customer Service Representative located in Charlotte, NC, who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of. As a Customer Service Representative, we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery schedules, order confirmations, and invoicing and collections.

Job Responsibility:

Responsible for developing and maintaining customer relationships by handling different operative responsibilities
Processing, monitoring, and following up on customer purchasing orders
Ensuring effective service and administrative support to customers by providing material delivery information and following up on the order status, informing actively customers and sales team in case of discrepancies
Providing information to customers about material lead times, product availability, and pricing through efficient, prompt, and friendly communication with the aim of maintaining excellent customer service
Creation of invoices and corrections, if necessary, as well as returns of material
Scheduling visits to the showroom, leading material views & reservation of specific material
Solving customer issues from order to delivery and maintaining customer account receivables
Providing customer support over the phone, face-to-face, and via email
Performing analysis in SAP as requested by General Manager, Operations Manager or the sales/promotion force
Managing and maintaining the showroom
this includes ordering and stocking supplies needed, maintaining equipment, and placing marketing materials
Logging attending to daily visitors and events, recording each visitor/event into SalesForce
Support the sales team by, preparing sample shipments for customers and end-users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets
Other tasks upon request of the manager

Requirements:

3+ years of experience in Customer Service
2+ years of experience with invoicing and order entry
High School Diploma/GED
Computer literacy to a relatively high standard: Outlook, Excel, Word
Excellent customer service skills, experience working directly with end customers within a fast-moving and dynamic organization
Ability to multi-task and work in an extremely fast-paced environment
Exceptional customer-facing and interpersonal skills, both written and verbal

Nice to have:

Customer Service experience in construction, manufacturing, distribution or related industry experience
College degree
Use of SAP, ERP or order system

What we offer:

Medical, Dental, and Vision Insurance
Short-term and Long-term Disability and Basic Life and Supplemental Insurance
401(k) Retirement Plan
Vacation time accrued monthly
5 days of sick time
2 floating holidays (1 if hired after July 1)
Potential Annual Award depending on individual performance and Company performance

Additional Information:

Job Posted:
January 01, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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