Customer Service Representative, Wells Fargo

Wells Fargo

Location:
United States, Minneapolis

Category:
Customer Service

Contract Type:
Employment contract

Salary:

21.63 - 27.40 USD / Hour

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Job Description:

Customer Service Representative in Operations Payments as part of Global Operations, supporting Wells Fargo's Automated Clearing House (ACH) Operations within the Service Delivery team, responding to ACH related customer research requests, problems, and issues in a call center environment.

Job Responsibility:

Research and respond to telephone, fax, or other inquiries from internal and external customers
Prepare and maintain records of all inquiries and investigations
Investigate and research complex data and problems by gathering and analyzing information
Partner with appropriate resources to seek solutions to problems
Research and resolve problems within established department timeframes
Perform duties and assignments within established timeframes
Communicate resolution to appropriate parties

Requirements:

2+ years of Customer Service, Financial Services or Contact Center experience
2+ years financial services experience
Call center customer service experience in the financial services industry
Ability to coordinate completion of multiple tasks and meet aggressive time frames
Ability to effectively listen and elicit information
Ability to interact with all levels of an organization
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure
Ability to provide strong customer service
Ability to take initiative and work independently
Good PC skills with aptitude to learn new systems quickly
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Strong data entry and attention to detail skills
Strong research and documentation skills
Knowledge of service level agreement process
Ability to navigate multiple computer systems
Ability to work effectively in a team environment
Strong organizational, multi-tasking, and prioritizing skills
Excellent verbal, written, and interpersonal communication skills
Solid problem analysis and resolution skills
Strong analytical skills with high attention to detail
Exposure to Wells Fargo ACH System
Accredited ACH Professional (AAP)

Nice to have:

Accredited ACH Professional (AAP)
Exposure to Wells Fargo ACH System

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance
Critical illness insurance
Accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
September 16, 2025

Expiration:
September 19, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Service Representative