Customer service representative Job at Sentry (Stevens Point)

Customer service representative

Sentry

Location:
United States , Stevens Point

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Sentry is seeking motivated college students for our Part-Time College Student Program within their Customer Service & Operations (CS&O) organization. This program is designed to provide students with the opportunity to gain valuable professional experience and exposure to the insurance industry as a possible long-term career path. The program encourages a learning mindset through training opportunities, business unit overviews, job shadowing, and networking aligned to students’ career interests. As a Customer Service Representative within our contact center, you will play a critical part in providing services to insureds, claimants, and others relating to the “First Notice of Loss” reports. As Sentry’s promise to be there for our customers during their time of need, you’ll provide technical support for the processing of claims. This role is planned to begin in early August 2026 for the Fall 2026/Spring 2027 school year.

Job Responsibility:

Serve as a first contact for handling claims primarily by phone
Work with a team to successfully meet department phone Key Performance Indicators
Process claims for policyholders, claimants and others over the phone
Assist with processing claims that are received over the internet/mail
Participate in weekly team huddles and associate engagement activities
Attend informational overviews of various business units within the Sentry organization
Gain the opportunity to job shadow / network based on career interest

Requirements:

Must be enrolled full-time at UW-Stevens Point or Mid-State Technical College
Must have 2-4 semesters left before graduation upon start date
Available for 15-19 hours per week during the semester with the potential of up to 40 hours during summer or school breaks
Display leadership potential
Demonstrated learning mindset — actively seeks feedback, embraces new challenges, and shows a willingness to develop new skills, and gain industry knowledge
Ability to work in a team atmosphere
Strong punctuality and dependability
Solid verbal and written communication skills

Nice to have:

Spanish-speaking bilingual skills a plus- with additional compensation

What we offer:

401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
Meal Subsidy available for associates who report to an office
In-office workspace and materials for your home office
Laptop and home office equipment provided

Additional Information:

Job Posted:
March 26, 2026

Employment Type:

Parttime

Work Type:

Hybrid work

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