This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Robert Half is seeking a Customer Service Representative to join our growing team in Ward Hill, Massachusetts. In this role, you will support a fast-paced customer care team by handling high-volume inbound calls, processing orders and returns, and serving as a key point of contact for customer inquiries. This is a hands-on, high-transaction environment supporting small businesses and blue-collar customers.
Job Responsibility:
Handle a high volume of inbound customer calls (approximately 500–600 per month)
Respond to customer questions, complaints, and product/order inquiries
Process RMAs, returns, and related documentation in an ERP system (Epicor preferred)
Manage email queues, data entry, and return product logistics
Act as the primary contact for website inquiries (20–25 calls per day)
Support order entry and assist with workflow and process improvements
Collaborate closely with internal teams including accounting, warehouse, and customer care
Requirements:
Prior experience using an ERP system (Epicor preferred
any ERP required)
Proven ability to handle high call volume and work with stressed or time-sensitive customers
Strong computer and technology skills with the ability to adapt quickly
Comfortable working in a fast-paced, non-corporate environment
Reliable, flexible, and able to work well with a distributed team
What we offer:
medical, vision, dental, and life and disability insurance