Customer Service Representative

• Coordinate participant schedules by matching Behavior Interventionists with individuals based on location, qualifications, availability, and program requirements
• Communicate with participants, families, and clinical staff to arrange service times and adjust appointments while ensuring timely updates reach all involved parties
• Manage a high volume of inbound and outbound scheduling communication with professionalism, addressing changes, conflicts, and urgent coverage needs throughout the day
• Track attendance and assignment changes daily, identify gaps in coverage, and reassign services when needed to maintain continuity of care
• Maintain precise scheduling documentation in the designated computer system and confirm that schedule updates are acknowledged and followed
• Prepare service verification reports for payroll and billing, reviewing data for accuracy and resolving discrepancies with the appropriate teams
• Review fulfillment levels and compliance-related metrics, identify service gaps, and support action plans to improve scheduling outcomes
• Partner with Payroll, Billing, and Human Resources to help ensure correct pay status, service records, and contract-related documentation
• Support team operations by organizing or attending meetings, trainings, and staff sessions, and assist with onboarding or cross-training of scheduling team members as needed

• Experience in customer service, call center support, or a similar high-volume service environment
• Ability to handle inbound and outbound calls while maintaining a courteous and solutions-focused approach
• Strong scheduling, coordination, and data entry skills with close attention to detail
• Comfortable using computer-based systems to update records, track service activity, and generate reports
• Ability to manage multiple priorities, respond quickly to schedule changes, and escalate issues appropriately
• Clear written and verbal communication skills when working with families, staff, and internal departments
• High school diploma or equivalent required
• additional related experience is a plus

Experience with order entry or administrative support tasks

• Medical, vision, dental, and life and disability insurance
• Company 401(k) plan