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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Saint Paul

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Saint Paul, Minnesota. This contract position is ideal for someone with strong communication skills and a passion for helping customers. In this role, you will be responsible for assisting customers with various inquiries while utilizing your expertise to deliver exceptional support.

Job Responsibility:

  • Handle customer inquiries through a Salesforce-based case management system, ensuring timely and accurate resolutions
  • Collaborate with internal teams to research and address member and audience concerns effectively
  • Provide assistance to users navigating media content on smart speaker platforms such as Google Home, Apple Home Pod, and Amazon Alexa
  • Maintain a comprehensive understanding of company policies, procedures, and relevant regulations
  • Uphold high standards of customer service, adhering to ethical practices and professionalism
  • Manage inbound and outbound calls to address customer needs and resolve issues
  • Perform order entry tasks with attention to detail and accuracy
  • Deliver clear and effective communication to ensure customer satisfaction

Requirements:

  • Previous experience in a call center or customer service environment
  • Proficiency in using Salesforce for case management and customer support
  • Strong skills in handling inbound and outbound calls professionally
  • Ability to assist customers with technical inquiries, particularly related to smart speaker platforms
  • Familiarity with order entry processes and data management
  • Excellent verbal and written communication skills
  • Knowledge of customer service best practices and ethical standards
  • Ability to work collaboratively and adapt to changing priorities
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
February 04, 2026

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