Customer Service Representative

• Manage a high volume of inbound and outbound calls in a professional and compassionate manner
• Provide accurate information and resources to callers regarding the non-profit’s programs and services
• Document interactions and maintain up-to-date client records in the database
• Handle sensitive information with empathy and confidentiality
• Collaborate with team members to improve processes and service delivery
• Escalate complex issues to supervisors or appropriate departments when necessary

• Previous customer service or call center experience preferred
• Experience working or volunteering with non-profit organizations is a plus
• Excellent verbal and written communication skills
• Ability to multitask and remain organized in a busy environment
• Strong problem-solving abilities and attention to detail
• Proficiency in MS Office and ability to learn new systems quickly
• High school diploma or equivalent required

Experience working or volunteering with non-profit organizations is a plus

• medical
• vision
• dental
• life and disability insurance
• company 401(k) plan