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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Louisville · Job Posted June 09, 2026
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Job Description

We are looking for a Customer Service Representative to join our team in Louisville, Kentucky on a Contract basis. In this role, you will serve as a key point of contact for customers by handling order-related requests, providing timely updates, and helping ensure a smooth service experience. This position is well suited for someone who communicates clearly, stays organized in a fast-paced setting, and works effectively with both customers and internal teams.

Job Responsibility

  • Process customer purchase requests accurately and keep order information current within company systems
  • Respond to customer inquiries by sharing confirmations, shipping progress, and expected delivery details in a timely manner
  • Partner with warehouse and logistics personnel to help ensure orders are prepared and delivered correctly and on schedule
  • Address service concerns with professionalism, working toward prompt and effective resolution of issues or complaints
  • Maintain organized customer account records and update contact or account details as needed
  • Provide internal teams with customer-related data and supporting documentation to assist day-to-day operations
  • Recognize repeated service challenges or workflow gaps and share improvement ideas with management
  • Follow established company guidelines related to safety, service quality, and operational compliance at all times

Requirements

  • Previous experience in customer service, call center support, or a similar client-facing role
  • Ability to perform accurate order entry and manage detailed information with a high level of precision
  • Comfortable handling inbound calls and responding to customer questions in a courteous and attentive manner
  • Experience supporting customers through both inbound and outbound communication channels
  • Strong verbal and written communication skills with a customer-focused approach
  • Ability to coordinate effectively with cross-functional teams to support timely service and order completion
  • Solid organizational skills and the ability to manage multiple tasks in a fast-paced environment

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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