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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Washington

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. In this role, you will assist individuals on the housing waitlist and those applying for it by providing exceptional service and administrative support. This is a long-term contract position offering stability and an opportunity to make a meaningful impact.

Job Responsibility:

  • Provide assistance to customers on the housing waitlist or those seeking to apply, ensuring all inquiries are handled promptly and professionally
  • Collect, manage, and organize physical documents from customers while maintaining accurate records
  • Update and maintain the company database with customer information and application details
  • Scan and file documents efficiently to ensure easy access and secure storage
  • Perform various clerical and administrative tasks to support the team’s operations
  • Answer inbound calls from customers and respond to inquiries with clarity and professionalism
  • Make outbound calls when necessary to follow up on customer requests or document submissions
  • Ensure high levels of customer satisfaction by addressing concerns and resolving issues effectively
  • Collaborate with other team members to improve processes and enhance service quality
  • Uphold confidentiality and accuracy in all customer interactions and data handling

Requirements:

  • Proven experience in customer service, preferably in a call center or similar environment
  • Strong ability to manage inbound and outbound calls with professionalism and efficiency
  • Proficiency in data entry and maintaining accurate records
  • Familiarity with document scanning, filing, and administrative tasks
  • Excellent communication skills, both verbal and written, to interact effectively with customers
  • High level of attention to detail and ability to handle sensitive information with discretion
  • Ability to work collaboratively in a team-oriented environment
  • Organizational skills to manage multiple responsibilities and prioritize tasks effectively
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 20, 2026

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