Customer Service Representative Job at Robert Half (Carlsbad)

Customer Service Representative

Robert Half

Location:
United States , Carlsbad

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a compassionate and organized Customer Service Representative to join a busy veterinary hospital in Carlsbad. This role is ideal for someone who enjoys working with people and animals, and who can remain calm, empathetic, and professional in a fast-paced clinical setting. You will serve as the primary point of contact for pet owners, helping coordinate appointments, answer questions, and ensure a smooth experience for both clients and patients.

Job Responsibility:

Greet clients and pets, creating a welcoming and supportive environment
Schedule appointments and manage daily calendars
Answer phones and respond to client inquiries regarding services, pricing, and care
Assist with patient check-in/check-out and maintain accurate records
Process payments and explain invoices or treatment plans
Coordinate with veterinary staff to ensure efficient patient flow
Maintain cleanliness and organization of the front office
Provide general administrative support as needed

Requirements:

1–3 years of customer service or front desk experience
Experience in a veterinary clinic, animal hospital, or healthcare setting preferred
Veterinary Software: AVImark, Cornerstone, or similar (preferred)
Microsoft Office Suite (required)
Experience with scheduling systems and multi-line phone systems (required)
Strong communication and interpersonal skills
Compassion and comfort working with animals and pet owners
Ability to multitask in a fast-paced environment
Attention to detail and organizational skills

What we offer: