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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Saint Clair Shores · Job Posted June 29, 2026
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Job Description

We are looking for a Customer Service Representative to join a collaborative team in Michigan. This contract opportunity with potential for a permanent role is ideal for someone who enjoys balancing customer support, administrative coordination, and warehouse-related order activities in a small, relaxed workplace. The right candidate will be comfortable shifting between priorities, maintaining accuracy in daily tasks, and learning new systems such as QuickBooks, Salesforce, and Google Drive.

Job Responsibility

  • Respond to inbound customer inquiries via phone and email, providing accurate and timely assistance
  • Prepare pricing quotes and accurately manage billing information
  • Coordinate the picking and shipping of products from the warehouse, ensuring all items meet quality standards
  • Maintain and update records using tools such as QuickBooks, Salesforce, and Google Drive
  • Schedule appointments and manage calendars to support team efficiency
  • Collaborate with other departments to resolve customer issues and improve processes
  • Handle multiple tasks simultaneously while maintaining attention to detail and prioritizing effectively
  • Foster a positive and respectful relationship with customers and team members alike

Requirements

  • Previous experience in customer service, order entry, data entry, or general operations support
  • Strong ability to multitask effectively without losing accuracy or momentum
  • High level of attention to detail and comfort handling a variety of responsibilities during the workday
  • Ability to learn and use business software such as QuickBooks, Salesforce, and Google Drive
  • Experience with email communication and clear, well-structured written correspondence
  • Willingness to assist with warehouse-related tasks, including picking and shipping items weighing up to 16 lbs
  • Comfortable working in a small team environment with a flexible, hands-on approach to daily work

What we offer

  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Disability insurance
  • 401(k) plan
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