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We are looking for a dedicated Customer Service Representative to join our team in Harahan, Louisiana. This short-term contract to permanent position offers an opportunity to provide outstanding support, ensuring customer satisfaction and efficient problem resolution. If you excel in communication and have a knack for administrative tools, this role could be a great fit for you.
Job Responsibility:
Respond promptly to customer inquiries, ensuring thorough and accurate information is provided
Address and resolve customer complaints or issues in a detail-oriented and timely manner
Maintain detailed records of customer interactions, transactions, and feedback
Utilize Microsoft Word and Excel to create reports, track data, and organize essential documentation
Collaborate with team members to improve service processes and enhance customer experience
Stay informed about company products, services, and policies to provide accurate guidance
Follow up with customers to ensure satisfactory resolution of their concerns
Identify opportunities to upsell or recommend additional services based on customer needs
Manage multiple tasks efficiently while maintaining a high level of accuracy
Communicate effectively with internal departments to address customer-related challenges
Requirements:
Proficiency in Microsoft Word and Excel for documentation and data management
Strong interpersonal skills with the ability to handle customer interactions professionally
Excellent verbal and written communication abilities
Detail-oriented with a focus on accuracy and organization
Capacity to multitask and prioritize effectively in a fast-paced environment
Previous experience in customer service or a similar role is preferred
Ability to work collaboratively within a team setting
Familiarity with basic office equipment and software tools